FAQs

Quick answers you're looking for.

Got questions about Ace Sucker? We've got answers. If something's missing, email [email protected] — a real person replies within a day.

Shipping & delivery

How discreet is shipping?
Plain corrugated box, no logos, no brand markings, return address listed as 'Ace Sucker, LLC.' Even the customs label uses only the parent company name.
How fast does it ship?
Standard US shipping is 2–4 business days, free on every order. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid at checkout.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay duties up front so there are no surprise fees on delivery.

What's the return policy?
30 days, full refund, free return shipping. We accept returns even on used products — refunds are not contingent on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.

What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Shower, bath, or poolside-safe.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a hushed conversation. Independently verified by an audiology lab.

How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full ritual on the Care & Cleaning page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental wake-ups.

Question we missed? Email [email protected] — we add new FAQs every week based on what customers ask.

Start with the ace sucker everyone means when they say the Ace, or step up to the Smash wand vibrator when you want deep, rumbly power. Both live in the Ace Sucker shop.